CSE (Customer Support Executive)

Customer Support Executive

• *Company:** Synergetic Shipping Technologies Pvt Ltd
• *Location:** I, Alpha, IT City, International, 36, Chandigarh Int'l Airport Rd, Sector 83, JLPL Industrial Area, Sahibzada Ajit Singh Nagar, Punjab – 140306
• *Shift:** Day Shift
• *Employment Type:** Full\-Time
• *Gender Preference:** None

About Us

Synergetic Shipping Technologies Pvt Ltd is focused on delivering innovative maritime technology solutions and software services to global clients. We are committed to providing high\-quality customer support and seamless user experiences through efficient communication and technical assistance.

Job Overview

We are looking for a dedicated and professional **Customer Support Executive** with excellent English communication skills to join our support team. The ideal candidate should have prior experience in handling customer queries through **Chat and Emails**, preferably in a **software support environment**.

This role is strictly for **Customer Support Professionals** and is **not related to Desktop Support, System Administration, or Hardware Support**.

Key Responsibilities

• Handle customer queries through **Emails and Chat Support**
• Provide timely and professional responses to client issues
• Coordinate with internal technical teams for issue resolution
• Maintain proper communication and follow\-up with customers
• Assist customers during remote support sessions when required
• Ensure high customer satisfaction through effective support
• Maintain support records and communication logs

Required Skills

• Excellent English communication skills (**Speaking \& Writing – 9/10**)
• Strong email drafting and customer handling abilities
• Excellent internet and online research skills
• Experience in customer support via **Chat / Email**
• Ability to manage professional communication with international clients
• Good problem\-solving and coordination skills
• Comfortable working independently and in a team environment

Preferred Experience

• Experience in **Software/Application Support**
• Prior experience handling international customers will be an advantage

Work Expectations

• Day Shift role
• Candidate should be flexible to manage approximately **1 hour support on weekends if required**
• Occasionally available for remote support sessions on a 24x7 basis when needed
• Compensatory offs will be provided to maintain work\-life balance

Eligibility

• Relevant experience in Customer Support / Client Handling
• Graduate in any discipline
• Professional attitude with strong communication etiquette

Why Join Us?

• Opportunity to work with global clients
• Supportive and growth\-oriented work culture
• Exposure to software\-based customer support operations
• Professional learning and career growth opportunities

Apply Now

Interested candidates can share their updated resume at

• *hr@synergeticshippingsolutions.com**

Job Type: Full\-time

Pay: ₹20,000\.00 \- ₹35,000\.00 per month

Work Location: In person