Customer Acquisition Executive

Arch Enterprises is a growing industrial solutions company providing quality products and engineering solutions to B2B customers across various industries. We focus on delivering reliable products, technical expertise, and customer\-centric solutions that help businesses improve efficiency and productivity.

Job Summary

We are looking for a **Customer Acquisition Executive** who will be responsible for identifying potential customers, generating new business opportunities, building customer relationships, and expanding Arch Enterprises' customer base. The ideal candidate should have strong communication skills, a proactive approach, and the ability to convert prospects into long\-term customers.

Key ResponsibilitiesCustomer Acquisition \& Lead Generation

• Identify and target potential B2B customers through market research, cold calling, networking, references, LinkedIn, and other sources.
• Generate new sales opportunities and build a strong customer pipeline.
• Connect with decision\-makers such as Purchase Managers, Plant Heads, Maintenance Heads, Project Engineers, and Business Owners.
• Understand customer requirements and introduce suitable products and solutions.
• Schedule customer meetings and coordinate with the sales team for further discussions.

Customer Relationship Management

• Build and maintain strong relationships with new and existing customers.
• Follow up with prospects and nurture leads until conversion.
• Maintain customer information, interactions, and sales activities in CRM.
• Ensure timely communication and excellent customer experience.

Sales Support

• Coordinate with internal teams for quotations, technical discussions, and order processing.
• Track sales opportunities and support conversion from enquiry to order.
• Maintain regular reports on customer acquisition activities and pipeline status.

Desired Candidate Profile

• Bachelor's degree in Business Administration, Marketing, Commerce, Engineering, or a related field.
• 1–3 years of experience in Customer Acquisition, Business Development, Inside Sales, or B2B Sales.
• Experience in industrial sales or technical products will be an added advantage.
• Freshers with excellent communication skills and a strong willingness to learn may apply.

Technical Skills

• Lead Generation \& Prospecting
• B2B Sales Process Understanding
• CRM Management
• Customer Database Management
• Cold Calling \& Email Communication
• Market Research
• Sales Pipeline Management
• MS Excel \& Reporting
• LinkedIn Prospecting
• Basic Understanding of Industrial Products (preferred)

Soft Skills

• Excellent Communication Skills
• Relationship Building
• Negotiation \& Persuasion Skills
• Customer\-Centric Approach
• Active Listening
• Problem\-Solving Ability
• Confidence and Positive Attitude
• Time Management
• Self\-Motivation
• Target\-Oriented Mindset
• Team Collaboration

Key Performance Indicators (KPIs)

• Generate new qualified customer leads.
• Acquire new B2B customers every month.
• Maintain accurate CRM records.
• Schedule customer meetings and product discussions.
• Improve lead\-to\-customer conversion rate.
• Build a healthy sales pipeline.

Pay: ₹20,000\.00 \- ₹25,000\.00 per month

Benefits

• Internet reimbursement

Work Location: In person