Customer Care Cum Accounts

• *Job Brief**

We are looking for an organized and detail\-oriented **Customer Support \& Accounts Executive** to handle day\-to\-day operations in our B2B distribution business. This hybrid role bridges post\-sale client management and routine accounting tasks. You will serve as the main point of contact for corporate client inquiries, order tracking, and issue resolution, while managing invoicing, payment follow\-ups, and ledger reconciliations.

• *Key Responsibilities1\. B2B Customer Support \& Account Coordination**

• Serve as the primary point of contact for B2B client inquiries via phone, email, and portal messaging.
• Receive, verify, and process purchase orders (POs) accurately in the ERP system.
• Coordinate with the warehouse and logistics teams to track order dispatch, delivery timelines, and shipment issues.
• Address client complaints regarding order discrepancies, damaged goods, returns, or warranty claims; issue Return Merchandise Authorizations (RMAs).
• Maintain strong ongoing relationships with key corporate accounts to ensure timely repeat orders and client satisfaction.

• *2\. Accounts Receivable \& Financial Operations**

• Generate and dispatch sales invoices, debit/credit notes, and proforma invoices based on approved client payment terms.
• Track daily accounts receivable (AR) aging reports and perform proactive payment follow\-ups with corporate clients.
• Reconcile client payment receipts against bank statements and record payments into ERP software (e.g., Tally, Zoho Books, QuickBooks, or SAP).
• Coordinate with clients to reconcile month\-end account ledgers and resolve outstanding balance discrepancies.
• Process credit notes and refunds for accepted product returns or billing adjustments.

• *3\. Reporting \& Administrative Support**

• Maintain up\-to\-date client master data, credit limits, and contact records in CRM/ERP systems.
• Prepare periodic reports on outstanding collections, daily order volumes, and client feedback for management review.
• Assist in basic inventory alignment by cross\-checking billing items against physical stock availability.

• *Key Performance Indicators (KPIs)**

• **Invoice Accuracy Rate:** 98%error\-free processing of purchase orders and invoices.
• **Payment Collection Target:** Days Sales Outstanding (DSO) maintained within company limits.
• **Customer Resolution Time:** Turnaround time for client tickets and order inquiries under 24 hours.
• **Account Reconciliation:** 100% timely monthly ledger sign\-offs from assigned B2B clients.

• *Qualifications \& Requirements Category**
• *RequirementsEducation:** Bachelor’s degree in Commerce, Business Administration, Accounting, or a related field.

• *Experience**1–3 years of experience combining customer service and basic accounting within B2B distribution, wholesale, or logistics.

• *Technical Skills:** Proficiency in ERP/Accounting software (e.g., Tally, QuickBooks, Zoho, SAP) and MS Excel (VLOOKUP, Pivot Tables).
• *Soft Skills:** Strong verbal and written business communication, negotiation, and conflict resolution skills.
• *Attributes:** High numerical accuracy, multi\-tasking capability, and comfort dealing with client finance/procurement departments.

Pay: ₹10,000\.00 \- ₹15,000\.00 per month

Benefits

• Health insurance

Work Location: In person