Customer Care Executive

We are seeking a Customer Care Executive to provide excellent customer support, handle inquiries, resolve complaints, and ensure a positive customer experience across all communication channels.

Key Responsibilities

• Handle customer inquiries via phone, email, chat, and social media.
• Resolve customer complaints and escalate issues when required.
• Maintain accurate records of customer interactions and follow\-ups.
• Provide product and service information to customers.
• Coordinate with internal departments to ensure timely issue resolution.
• Follow up with customers to ensure satisfaction and closure of concerns.
• Process customer requests, returns, replacements, or service\-related queries.
• Maintain service quality standards and response timelines.