Customer Care Executive

• *Designation: Customer Care Executive**
• *Department:** Customer Care / Technical Support
• *Location:** Roorkee, Uttarakhand
• *Qualification:** Diploma in Electrical \& Electronics Engineering
• *Experience:** 0–2 Years (Freshers are welcome)

• *Job Summary**

We are seeking a proactive and customer\-oriented **Customer Care Executive** with a Diploma in Electrical \& Electronics Engineering to provide first\-level technical support and ensure excellent customer service. The role involves handling customer inquiries, resolving complaints, coordinating with internal teams, and delivering prompt solutions while maintaining high customer satisfaction.

• *Key Responsibilities**

• Handle inbound and outbound customer calls professionally.
• Respond to customer queries through phone, email, and other communication channels.
• Register, track, and resolve customer complaints within the defined turnaround time.
• Provide first\-level technical troubleshooting and guidance related to electrical and electronic products.
• Coordinate with the Service, Technical, and Sales teams for timely issue resolution.
• Update customer interactions and complaint status in the ERP/CRM system.
• Follow up with customers to ensure satisfactory resolution of issues.
• Escalate complex technical issues to the concerned department whenever required.
• Prepare daily, weekly, and monthly reports related to customer complaints and resolutions.
• Maintain a high level of customer satisfaction by providing courteous and effective support.

• *Educational Qualification**

• Diploma in Electrical Engineering or Electronics Engineering.
• Freshers with good communication skills are encouraged to apply.

• *Required Skills**

• Good verbal and written communication skills in English and Hindi.
• Basic knowledge of electrical and electronic circuits and troubleshooting.
• Strong customer service and interpersonal skills.
• Basic computer proficiency (MS Office, Email, ERP/CRM).
• Positive attitude and willingness to learn.

• *Preferred Candidate Profile**

• Diploma in Electrical/Electronics Engineering.
• 0–2 years of experience in Customer Care, Technical Support, or Service Coordination.
• Experience in the Solar, UPS, Inverter, Power Backup, or Electrical Manufacturing industry will be an added advantage.

Work Location: In person