Customer Care Executive

Job Description: B2C Customer Calling Representative

• *Job Title:** B2C Customer Calling Representative
• *Job Type:** Full\-time
• *Location:** Mohali, Punjab
• *Salary:** Based on experience and skill set

About the Role

We are looking for a confident, customer\-focused, and persuasive Customer Calling Representative to connect with potential and existing customers over phone calls. The ideal candidate should have excellent communication skills, a friendly approach, and the ability to build customer relationships while supporting sales and customer satisfaction.

The role involves calling leads, explaining products, following up with interested customers, addressing queries, and helping convert potential customers into buyers.

Key Responsibilities

• Make outbound calls to potential and existing customers.
• Follow up on leads generated through social media, advertisements, websites, and other marketing channels.
• Explain product features, benefits, pricing, and offers clearly.
• Convert interested leads into customers through effective communication and follow\-ups.
• Handle customer questions, objections, and concerns professionally.
• Maintain accurate records of calls, customer details, follow\-ups, and outcomes.
• Coordinate with the sales and marketing teams to improve lead conversion.
• Follow up with customers regarding orders, feedback, and repeat purchases, wherever required.
• Build positive customer relationships and ensure a professional customer experience.
• Achieve daily, weekly, and monthly calling and conversion targets.
• Share customer feedback and common objections with the team to improve sales strategies.

Required Skills \& Qualifications

• Strong verbal communication skills in Hindi and English; Punjabi is a plus.
• Confident, polite, and persuasive phone manner.
• Ability to explain products clearly and handle customer objections.
• Good listening, problem\-solving, and interpersonal skills.
• Basic computer knowledge and familiarity with spreadsheets or CRM tools.
• Ability to maintain customer records and manage follow\-ups systematically.
• A target\-oriented mindset and willingness to learn.

Preferred Qualifications

• Previous experience in telecalling, telesales, customer support, or inside sales.
• Experience handling B2C leads generated through digital marketing campaigns.
• Familiarity with WhatsApp follow\-ups and customer relationship management tools.
• Experience working with consumer brands, D2C businesses, or e\-commerce companies.

Key Performance Indicators (KPIs)

• Number of calls completed per day.
• Lead response and follow\-up rate.
• Lead\-to\-customer conversion rate.
• Sales generated through calling.
• Customer satisfaction and quality of communication.
• Accuracy of customer records and follow\-up management.

What We’re Looking For

• Someone who is comfortable speaking to new people every day.
• Someone who can build trust and communicate product value effectively.
• Someone who follows up consistently without being pushy.
• Someone who takes ownership of leads and focuses on converting them into customers.
• Someone who is organized, reliable, and motivated by targets.

How to Apply

Interested candidates can share their resume and relevant experience in telecalling, telesales, or customer support.

Candidates with previous sales experience should mention their calling volume, conversion rates, and sales achievements wherever possible.

SHARE YOUR RESUME AT: 7009049940

Pay: ₹15,000\.00 \- ₹25,000\.00 per month

Work Location: In person