Customer Care Executive

• *About the Role**

We are looking for enthusiastic and customer\-focused **Customer Service Executives** to join our growing e\-commerce gifting service platform. In this role, you will be responsible for assisting customers with their queries, ensuring a smooth shopping experience, and providing timely support through various communication channels.

Fresh graduates with excellent communication skills and a passion for customer service are encouraged to apply.

Key Responsibilities

• Handle customer inquiries via phone, email, chat, and other communication channels.
• Assist customers with order tracking, product information, returns, refunds, and delivery\-related queries.
• Coordinate with internal teams to ensure timely resolution of customer issues.
• Accurately update customer interactions and maintain records in the system.
• Ensure a high level of customer satisfaction by delivering prompt and effective support.

• *Requirements**

• Good verbal and written communication skills in English and/or regional languages.
• Ability to handle customer queries professionally and patiently.
• Strong customer service orientation and **problem\-solving skills**.
• *Willingness to work on a rotational shift basis*, including Saturdays and Sundays.
• ***Availability to work on public holidays*** as per business requirements.
• Positive attitude, willingness to learn, and ability to work in a team.

• *Preferred Qualifications**

• Basic computer proficiency in MS Office.
• Previous customer service experience is an advantage but not mandatory.

• *Eligibility**

• Freshers are welcome to apply.
• Minimum qualification: Higher Secondary (12th Pass) or Graduate (preferred).

What We Offer

• Comprehensive training and career growth opportunities.
• Friendly and collaborative work environment.
• Leave entitlements and basic employment benefits
• Opportunity to work with a fast\-growing gifting\-based IT company.

• *If you enjoy helping customers and want to build a career in customer service, we'd love to hear from you!**

Pay: ₹9,000\.00 \- ₹15,000\.00 per month

Benefits

• Flexible schedule
• Health insurance
• Leave encashment
• Paid sick time
• Work from home

Work Location: In person