Customer Care Executive

Key Responsibilities

• Handle customer queries through phone calls, WhatsApp, email, and other communication channels.
• Respond to customer complaints, feedback, and product\-related queries professionally.
• Coordinate with sales, dispatch, and operations teams to ensure timely order processing and delivery.
• Maintain customer records, order details, complaints, and follow\-up reports.
• Follow up with customers regarding pending orders, delivery issues, and resolutions.
• Assist customers with product information, pricing, availability, and order status.
• Build positive customer relationships and ensure customer satisfaction.
• Escalate complex issues to the concerned department or reporting manager.
• Maintain daily customer interaction and complaint reports.

Pay: ₹15,000\.00 \- ₹20,000\.00 per month

Benefits

• Paid time off

Work Location: In person