Customer Care Executive

1\. **Customer Support \& Relationship Management**

• Respond to incoming customer calls, chats, or emails regarding restaurant or order inquiries.
• Resolve issues related to order delays, incorrect items, refunds, or restaurant complaints.
• Maintain a high level of customer satisfaction through prompt and professional service.

2\. **Restaurant Owner Onboarding**

• Coordinate with the sales/BD team and restaurant owners for smooth onboarding.
• Collect required documents (GST, FSSAI license, menu, bank details, photos, etc.).
• Guide restaurant partners through the registration and platform usage process.
• Ensure owner training on dashboards, order management, and handling cancellations.

3\. **Catalogue Listing \& Management**

• Upload and manage restaurant menus including item names, prices, descriptions, and photos.
• Ensure correct tagging of food categories (veg/non\-veg, beverage, combo, etc.).
• Monitor and update stock availability or out\-of\-stock items.
• Ensure all items are aligned with platform policies (e.g., hygiene, pricing standards).

Helps customers with orders, solves issues, supports restaurant owners in onboarding, uploads menus, coordinates with teams.

Job Type: Full\-time

Pay: ₹12,000\.00 \- ₹15,000\.00 per month

Benefits

• Cell phone reimbursement

Language

• Hindi (Preferred)
• English (Preferred)

Work Location: In person