- **Query Resolution:** Answer customer inquiries and troubleshoot product or service issues in a polite and timely manner.
- **Multi\-Channel Support:** Handle customer communications across various platforms, including phone calls, emails, and live chat.
- **Data Management:** Accurately update customer details and record interaction logs in Customer Relationship Management (CRM) systems.
- **Feedback Collection:** Conduct follow\-ups and document customer feedback to help improve overall service.
- **Issue Escalation:** Forward complex technical or billing issues to senior departments while maintaining case ownership until resolution.
- **Sales Support:** Identify cross\-selling or upselling opportunities to promote relevant products based on client needs.
Pay: ₹8,000\.00 \- ₹12,000\.00 per month
Work Location: In person