Customer Care Executive

• *Job Description**: Customer Services Executive
• *Job Location**: Andheri East, Mumbai
• *Working Days**: 6 days a week

• *Job Summary**

We are looking for a customer\-focused and proactive Customer Services Executive to manage client relationships, handle customer inquiries and escalations, coordinate with internal teams, and ensure timely resolution of service\-related issues. The ideal candidate should have excellent communication skills, a problem\-solving mindset, and the ability to maintain strong client relationships in the logistics industry.

• *Key Responsibilities**

• Maintain and strengthen client relationships through regular communication and follow\-ups.
• Act as the primary point of contact for client inquiries, complaints, escalations, and service requests.
• Coordinate with operations and sales teams to ensure timely resolution of customer issues.
• Track shipment\-related concerns, service delays, and pending requests, ensuring appropriate follow\-up until closure.
• Prepare reports on customer satisfaction, service performance, client interactions, and unresolved issues.
• Collect and analyze client feedback to identify areas for service improvement.
• Maintain accurate client records, communication history.
• Ensure timely updates to clients regarding shipment status, operational issues, and resolutions.
• Escalate critical issues to the concerned departments or senior management when required.
• Support senior management in improving customer experience and service quality.

• *Skills \& Requirements**

• Excellent verbal and written communication skills.
• Strong customer service and relationship management skills.
• Ability to handle client escalations professionally and ensure timely resolution.
• Good problem\-solving, coordination, and follow\-up skills.
• Familiarity with MS Office, particularly Excel.
• Ability to manage multiple client requests and prioritize tasks effectively.
• Strong attention to detail and a customer\-oriented approach.
• Experience in logistics, courier, transportation, or supply chain customer service will be preferred.

Job Type: Full\-time

Pay: ₹18,000\.00 \- ₹25,000\.00 per month

Work Location: In person