Customer Care Executive

• *Industry:** Solar / Renewable Energy
• *Location:** \[Mention Location]
• *Department:** Customer Support / Operations
• *Position Type:** Full\-Time

Job Summary

We are looking for a **Customer Support Executive** to handle customer queries, provide timely support, coordinate with internal teams, and ensure a smooth customer experience. The ideal candidate should have good communication skills, customer handling ability, and basic knowledge of documentation and coordination activities. Experience in the **solar industry** will be an added advantage.

Key Responsibilities

• Handle customer inquiries through phone, email, and other communication channels.
• Provide accurate information regarding products, services, installation status, and after\-sales support.
• Coordinate with sales, technical, and installation teams for customer requirements and issue resolution.
• Follow up with customers regarding project updates, service requests, and pending requirements.
• Maintain customer records, complaints, feedback, and service reports.
• Prepare and maintain customer\-related documents and reports.
• Schedule service visits and coordinate with field teams when required.
• Ensure timely response and resolution of customer complaints.
• Collect customer feedback and identify areas for improvement.
• Support the team in daily office coordination and administrative activities.

Requirements

• Bachelor's degree in any discipline (B.Tech / Engineering background preferred).
• 1–3 years of experience in customer support, coordination, or similar roles preferred.
• Experience in the **solar / renewable energy industry is an added advantage**.
• Excellent communication skills in English and Malayalam (Hindi/Tamil will be an advantage).
• Good customer handling and problem\-solving skills.
• Basic knowledge of MS Office, Excel, and documentation.
• Ability to coordinate with multiple teams and manage follow\-ups effectively.

Skills Required

• Customer Relationship Management
• Communication \& Interpersonal Skills
• Follow\-up \& Coordination Skills
• Problem Solving Ability
• Documentation \& Reporting
• Time Management

Pay: ₹20,000\.00 \- ₹27,000\.00 per month

Work Location: In person