Customer Care Executive (Rotational shift)

Job description

Key Responsibilities

\- Provide chat\-based support for customers, drivers, and dispatch operations.

\- Resolve delivery, logistics, dispatch, and claims\-related inquiries.

\- Accurately document interactions and updates across multiple systems.

\- Coordinate with internal teams to ensure timely issue resolution.

Mandatory Requirements

1\+ years of experience in Customer Support, Dispatch, Logistics, or Operations Support.

Prior Chat Support experience is strongly preferred.

CEFR B2 (Upper\-Intermediate) English proficiency or higher with excellent written communication skills.

Minimum typing speed of 50 WPM with high accuracy.

Hands\-on experience with: Twilio Flex, Zendesk, Slack, Google Maps

Internal claims/operations dashboards

Comfortable working evenings, weekends, and holidays on a rotational schedule.

Pay: ₹50,000\.00 \- ₹60,000\.00 per month

Application Question(s)

• Are you an immediate joiner ?
• What is your total experience in chat support ?
• what is your current CTC ?
• Are you comfortable with rotational shift ?
• What is your current location?

Work Location: In person