Customer Care Executive

Job Summary

We are looking for a Customer Care Executive who will handle customer queries through phone calls, WhatsApp, email, and chat. The candidate should have good communication skills, a customer\-focused attitude, and the ability to resolve customer concerns professionally.

Key Responsibilities

• Handle inbound and outbound customer calls.
• Respond to customer queries through WhatsApp, email, and chat.
• Resolve customer complaints and provide appropriate solutions.
• Process customer orders, returns, replacements, and refund requests.
• Follow up with customers regarding pending issues.
• Coordinate with internal teams (Sales, Warehouse, and Accounts) to resolve customer concerns.
• Maintain accurate records of customer interactions in Excel or CRM.
• Ensure timely response and high customer satisfaction.
• Share daily work updates with the reporting manager.

Requirements

• Graduate in any discipline.
• 1–3 years of experience in customer support (Voice \& Chat preferred).
• Freshers with excellent communication skills may also apply.
• Good verbal and written communication in **English and Hindi**.
• Knowledge of MS Excel and basic computer applications.
• Ability to multitask and work under pressure.
• Customer\-oriented with good problem\-solving skills.

Pay: ₹15,000\.00 \- ₹25,000\.00 per month

Benefits

• Provident Fund

Work Location: In person