Customer Care Executive

SISYA CLASS is looking for enthusiastic and customer\-focused **Customer Care Executives** to support students and parents, resolve queries, and ensure an excellent learning experience.

Key Responsibilities

• Handle incoming and outgoing calls from parents and students.
• Resolve customer queries, complaints, and service\-related issues professionally.
• Coordinate with teachers, academic mentors, and technical teams to resolve problems.
• Follow up on student attendance, classes, homework, and academic progress.
• Build strong relationships with parents to improve customer satisfaction and student retention.
• Manage course renewal follow\-ups and support existing customers.
• Maintain accurate customer records and update CRM regularly.
• Collect parent feedback and ensure timely resolution of concerns.
• Assist parents with app onboarding, live classes, and technical queries.
• Achieve daily and monthly customer support performance targets.

Qualifications \& Requirements

• **Education:** Any degree (Graduation).
• **Experience:** Freshers and experienced candidates can apply.
• Excellent communication skills in English and Telugu. Hindi is an added advantage.
• Good interpersonal and problem\-solving skills.
• Basic computer knowledge and CRM experience preferred.
• Strong listening skills, patience, and a positive attitude.
• Previous experience in EdTech, customer support, BPO, or telecalling is an advantage.

Key Skills

• Customer Relationship Management
• Parent \& Student Communication
• Complaint Resolution
• Student Retention \& Renewals
• CRM \& Data Management
• Problem\-Solving \& Team Coordination

Pay: ₹15,000\.00 \- ₹25,000\.00 per month

Benefits

• Health insurance
• Leave encashment
• Life insurance
• Provident Fund

Work Location: In person