Customer Care Executive

Established in 2022, we, 11ZEROS , are an Ahmedabad\-based E\-commerce company. We are mainly focused in providing exclusive mobile accessories to the customers all around the world and have successfully served 2 Lac\+ customers till now. **Website URL : https://11zeros.com/**

If you’re a **Customer Support Executive,** who loves what you do, then please do join us, we’d love to hear from you.

• *What you will be doing? (Your key responsibilities):**

• Addressing customer queries, concerns, and complaints through various channels such as phone, email, live chat, or social media.
• Coordinating and communicating with other departments such as sales, logistics, or technical support to ensure issue resolution.
• Checking duplicate orders and making calls to customers for order confirmation.
• NDR\-Doing NDR calls to confirm RTO and re\-attempt with customers, submitting the data to logistics.
• Follow\-ups for delivery and maintaining RTO refunds.

• *You are a pro at:**

• Knowledge of all our products
• Handling Customers

• *You ace the following powers:**

• Accountability
• Flexibility
• Problem\-Solving
• Being Result Oriented
• Being great at Relationship Building

Job Types: Full\-time, Permanent

Pay: ₹12,000\.00 \- ₹16,000\.00 per month

Benefits

• Paid sick time
• Paid time off

Education

• Higher Secondary(12th Pass) (Required)

Experience

• Customer service: 1 year (Preferred)

Language

• English (Preferred)

Work Location: In person