Customer Care Manager/Executive at CJ konsultants — Mumbai | Apply 2026 | 3rangaC
Customer Care Manager/Executive
CJ konsultantsMH, IN2d ago Full-timevia indeed
Job Description
- Lead and manage a team of customer support executives handling IVR calls (inbound \& outbound)
- Ensure timely call resolution and claim settlements within defined SLAs/TAT
- Coordinate daily with CS teams, technicians, management, and support functions
- Handle escalations and resolve customer complaints with priority
- Monitor customer interactions across channels (calls, email, SMS, WhatsApp, social media)
- Track KPIs (AHT, ageing cases, FCR) and generate performance reports
- Analyze customer feedback and identify improvement areas
- Ensure technician visits, closures, and service quality standards are met
- Maintain strong relationships with clients and service centers
WhatsApp Community
Oversee communication updates and timely email responsesPrepare daily payment lists for service centers (visits, parts, logistics)Identify process gaps and implement improvements to enhance customer satisfactionProvide feedback and development support to team membersPay: ₹25,000\.00 \- ₹40,000\.00 per month
Education
Experience
- Customer Care Executive: 3 years (Required)
Language
Location
- Jogeshwari East, Mumbai, Maharashtra (Preferred)
Job Overview
- Job type
- Full-time
- Work mode
- On-site
- Location
- Mumbai
- Posted
- 2d ago
- Source
- Indeed