Customer Care Ops Associate

• *Associate\- Customer Care Operations**

• *Company:** BrightCHAMPS

• *Location:** Bangalore (Work From Office)

• *Working Days:** 6 days a week (Saturday and Sunday mandatory)

• *Week Off:** Rotational week offs on week days

• *Shift: ROW shift: 10am\- 7pm**

• *Experience:** 0\-1 years in Ed tech

• *About the Role**

BrightCHAMPS is looking for customer\-focused and solution\-oriented professionals to join our Customer Operations team as a **Customer Case Operations**

In this role, you will manage customer cases, address queries and complaints, coordinate with internal teams, and ensure timely and effective resolution of customer issues. The ideal candidate should have strong communication skills, problem\-solving abilities, attention to detail, and a commitment to delivering an excellent customer experience.

• *Key Responsibilities**

• Manage and resolve customer cases, queries, and complaints within defined timelines.
• Handle inbound and outbound customer interactions professionally and efficiently.
• Investigate customer concerns and coordinate with relevant internal teams for resolution.
• Provide accurate information regarding products, services, payments, schedules, and operational processes.
• Monitor open cases, follow up on pending issues, and ensure timely closure.
• Maintain accurate customer records and update case details in CRM or other internal systems.
• Escalate complex or unresolved issues to the appropriate teams.
• Follow company SOPs, quality standards, and customer communication guidelines.
• Meet daily productivity, resolution time, and customer satisfaction targets.

• *What We’re Looking For**

• **Excellent English communication** and customer\-handling skills.
• Ability to manage difficult conversations professionally.
• Basic computer knowledge and familiarity with CRM tools.
• Strong listening, multitasking, and problem\-solving skills.
• Personal laptop for official use.
• Prior customer support/BPO experience preferred.
• Freshers with strong communication skills are welcome!

• *Why Join BrightCHAMPS?**

• Work with a fast\-growing EdTech company.
• Dynamic work culture and career growth opportunities.
• Exposure to global customer interactions.

Pay: From ₹350,000\.00 per year

Benefits

• Food provided
• Health insurance
• Paid sick time
• Provident Fund

Application Question(s)

• Are you currently based in Bangalore?
• Are you an immediate joiner?
• How many years of exp you have in the same field?
• Do you have exp with refunds and escalation handling?
• What's your CSAT score?
• What is your current CTC?
• Its a 6 days working model including Saturdays and Sundays. Week off will be rotational on weekdays. Are you okay with it?
• Are you okay with the shift time?
• Why should i hire you?

Work Location: In person