FedEx seeks a Customer Care Representative Associate at grade PC4 for its MH, IN location. The role involves completing defined operational procedures accurately and within deadlines, ensuring compliance with all standards. You will identify and resolve anomalies using established rules, escalating complex issues to senior team members as necessary. Key duties span customer support, hub operations, account creation, basic onboarding, booking management, inquiry handling, quote provision, complaint and issue resolution, case management, service recovery, claims processing, and handling ad-hoc requests. Required skills include strong interpersonal and written/verbal communication abilities, effective teamwork, and proficiency with Microsoft Office and general PC operations.