Customer Care Representative

• *About EKO**

EKO Clothing Private Limited is a Gurgaon\-based startup creating women's apparel.

• *About the role**

We're looking for a Customer Care Representative to own every customer conversation at Eko, across WhatsApp, Instagram, email and phone, and to manage Eko's Pinterest presence.

• *What you'll handle**

• Customer queries on WhatsApp, Instagram, email and calls, in English and Hindi
• Order tracking, delivery updates, returns and exchanges
• Complaints, handled calmly, with sizing and policies explained clearly
• COD order confirmation calls
• Coordination with suppliers, production units and courier partners
• Eko's Pinterest account: pins, boards and descriptions
• Excel trackers and simple reports
• AI tools for drafting replies and reports
• Weekly summary of customer feedback

• *What we're looking for**

• Graduate in any discipline
• 0–2 years in customer support or a similar role (freshers welcome)
• Confident spoken English and good Hindi
• Patience and strong convincing skills
• Excel (basic to advanced) and Canva
• Comfortable with AI tools, WhatsApp Business and Instagram

• *Good to have**

• Experience at a fashion, apparel or D2C brand
• Hands\-on Pinterest experience
• Familiarity with order tracking tools (e.g. Shiprocket)

Education

• Bachelor's (Required)

Experience

• Customer relationship management: 1 year (Preferred)

Language

• English , Hindi (Required)

Work Location: In person