Customer Care & Sales Representative

• *Company:** Etown Services India Pvt. Ltd.

• *Job Title:** Customer Care \& Sales Representative

• *Location:** Kovilpatti (Onsite)

• *Experience:** 0–1 Year

• *Employment Type:** Full\-Time

• *About Etown**

Etown Services India Pvt. Ltd. is an IT company that has developed the **Etown App**, a platform designed to help small and local businesses, shops, service providers, and business owners register and promote their businesses through the Etown platform. We are looking for a **Customer Care \& Sales Representative** to handle customer support, business verification, provider onboarding, lead generation, and **subscription sales and conversion**. **Job Summary**The Customer Care \& Sales Representative will contact customers and business providers, verify business information, identify potential leads, explain the Etown App and its benefits, assist with registrations, and **convert potential providers into registered users and paid subscribers**. The role involves working with user data collected through **FOS/Field Executives, Google Business listings, online sources, and unverified user data lists**. The candidate should have excellent communication, convincing, customer\-handling, and follow\-up skills, with a willingness to work in a **sales\-driven, target\-oriented environment**.

• *Key Responsibilities**

• Handle inbound and outbound customer/provider calls, respond to inquiries through phone, WhatsApp, email, and chat, **resolve complaints**, and escalate complex issues.
• Conduct verification calls to validate **business registration, provider details, contact information, subscriptions, and service completion**.
• Contact local businesses, shops, service providers, and business owners to introduce the Etown App and explain its **features, benefits, and services**.
• Assist providers with **business registration, onboarding, app usage, and completion of registration requirements**.
• **Generate leads** using FOS/Field Executive data, Google Business listings, online sources, and unverified provider data lists.
• Collect, verify, update, and maintain **accurate provider/business information** in the company's CRM or internal systems.
• **Convert potential leads into registered providers and paid subscribers** through outbound sales calls, product explanation, objection handling, and regular follow\-ups.
• Follow up with interested, pending, and partially registered providers to complete **onboarding, registration, and subscription processes**.
• Maintain **call history, lead status, follow\-up schedules**, and records of provider/customer interactions.
• **Achieve assigned daily, weekly, and monthly targets** for calls, lead generation, verification, provider onboarding, registrations, and subscription conversions.
• Collect customer/provider feedback, identify recurring issues and reasons for non\-conversion, and coordinate with the concerned teams for resolution and improvement.
• Coordinate with **FOS/Field Executives, Sales, Marketing, and Operations teams** to verify provider data, manage leads, and improve onboarding and conversion.
• Prepare and maintain **daily, weekly, and monthly reports** on calls, leads, verifications, onboarding, registrations, subscriptions, pending follow\-ups, and customer/provider issues.
• Ensure **data accuracy, timely CRM updates, customer satisfaction, professional communication, and effective follow\-up practices**.

• *Required Skills**

• Excellent verbal and written communication skills.
• **Strong convincing, sales, and negotiation skills.**
• Good customer handling and interpersonal skills.
• **Ability to make outbound sales calls and convert leads into registrations and subscriptions.**
• Strong follow\-up and relationship\-building skills.
• Good listening, problem\-solving, and objection\-handling abilities.
• Ability to explain products, services, and subscription benefits clearly over the phone.
• Basic computer knowledge and proficiency in MS Office.
• Ability to maintain accurate data and work with CRM/internal systems.
• Ability to handle multiple calls, leads, and follow\-ups efficiently.
• Target\-oriented approach, positive attitude, and willingness to learn.

• *Eligibility**

• Bachelor's degree in any discipline.
• 0–1 year of experience in Customer Service, Customer Support, Telecalling, Inside Sales, Telesales, BPO, Business Development, or related fields.
• Freshers with good communication, convincing, and sales skills are encouraged to apply.

• *Preferred Qualities**

• **Sales\-oriented mindset with a focus on lead conversion and subscription revenue.**
• Confidence in making outbound calls and speaking with business owners.
• Good convincing, negotiation, and follow\-up skills.
• **Comfortable working with daily and monthly performance targets.**
• Ability to multitask and prioritize leads effectively.

Pay: ₹10,000\.00 \- ₹20,000\.00 per month

Ability to commute/relocate

• Kovilpatti, Tamil Nadu: Reliably commute or planning to relocate before starting work (Required)

Application Question(s)

• Are you start immediately? If no, Pls specify the notice period
• Do you have personal laptop?

Experience

• Customer support: 1 year (Required)

Work Location: In person