Customer Excellence Coordinator

Job category

Sales

Experience level

Intermediate

Relocation available

This role is eligible for relocation within country

Job type

Professionals

Travel required

No travel is expected with this role

Job code

RQ111459

• *About the Role**

### **We play to win, and our customers’ success is our business.**

### **The Customer Excellence Coordinator works within the Fuel Supply \& Midstream (FS\&M) and Mobility \& Convenience (M\&C) Sales team to execute the customer strategy. It is an interactive and fast\-paced first level position in Sales with broad access to various parts of the business. The position is vital in effectively contributing to the selling of branded and unbranded fuel by managing operational execution of existing customer base, assisting in business development execution and support of new account generation. This role works across multiple customer channels, with cross\-functional bp teams and external customers in direct support of executing the Sales strategy: goal of winning versus our competitors through process sustainability, customer operational excellence, and executing brand and customer growth strategies across all channels of trade.**

• *Key Accountabilities**

• ### **Manage customer contractual commitments by utilizing the CLM process for tracking, monitoring, contract execution, and preparing reports as necessary.**
• ### **Coordinate customer setup requests in SAP and Salesforce across teams, defining process, timelines, customer data, and deliverables for successful execution.**
• ### **Managing sales operations to support Sales Managers and customers, including handling supply messages, terminal moves, and resolving customer operational needs like supply or billing issues.**
• ### **Serve as the primary point of contact and strengthen customer relationship management by focusing on marketing initiatives, delivery of offers, volume demand forecasting, and delivering operational excellence.**
• ### **Take proactive steps to improve processes in collaboration with Sales and other M\&C/FS\&M departments—such as Legal, Marketing, Finance, Supply, and FBT—to ensure smooth operations and compliance.**
• ### **Accountable for verifying adherence to internal control policies and established delegation procedures, while ensuring compliance with data policies and governance standards.**

• *Experience and Qualifications**

• ### **Bachelor’s Degree Required**
• ### **3\+ years of experience with roles supporting Sales, Supply, Marketing and/or finance organizations.**
• ### **Advanced Microsoft Office skills, specifically Excel and PowerPoint.**
• ### **Proven record of project management and/or coordination experience.**
• ### **Experience with SAP and Salesforce is a plus.**
• ### **Knowledge of Power BI, Tableau and Big Data Analytics a plus.**
• ### **Proficient in understanding contractual terms a plus.**
• ### **Customer facing experience of 3\+ years; preferably to North America customers**

• *Skills \& Competencies**

• ### **Advanced Microsoft Office skills, specifically Excel and PowerPoint**
• ### **Proven record of project management and/or coordination experience**
• ### **Knowledge of big Data Analytics, Power BI, and reporting**
• ### **English fluency in speech and writing**
• ### **Strong communication skills; speech and writing**
• ### **Relationship management skills**
• ### **Proven critical thinking skills**
• ### **Customer service skills**

• *Shift Timings**
• ----------------

### **Comfortable to support US Shift 5:30pm to 2:30am IST**

• *Why join bp**

### **At bp, we support our people to learn and grow in a diverse and challenging environment. We believe that our team is strengthened by diversity. We are committed to fostering an inclusive environment in which everyone is respected and treated fairly.**

### **There are many aspects of our employees’ lives that are meaningful, so we offer benefits to enable your work to fit with your life. These benefits can include flexible working options, a generous paid parental leave policy, and excellent retirement benefits, among others!**

### **We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.**

• *Legal Disclaimer:**

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, socioeconomic status, neurodiversity/neurocognitive functioning, veteran status or disability status. Individuals with an accessibility need may request an adjustment/accommodation related to bp’s recruiting process (e.g., accessing the job application, completing required assessments, participating in telephone screenings or interviews, etc.). If you would like to request an adjustment/accommodation related to the recruitment process, please contact us.

If you are selected for a position and depending upon your role, your employment may be contingent upon adherence to local policy. This may include pre\-placement drug screening, medical review of physical fitness for the role, and background checks.

• *Our innovative Energize recognition points programme and spot awards translate exceptional performance into tangible rewards, to motivate our high performers.**

Pay

bp offers competitive pay in line with industry standards, making us an employer of choice.

Discretionary bonus

We offer discretionary bonuses to reward strong company, business unit and individual performance, and recognition awards, including those related to long service to recognize commitment to the company.

Retirement \& savings

We offer a range of discretionary retirement and savings plans to help provide you and your family with financial security.

Insurance benefits

To give you additional peace of mind, bp provides valuable insurance benefits in some countries. These are designed to provide financial assistance to employees and their families if employees become unwell or die in service.

Equity

Depending on your location and job level, there may be equity (stock and share) options you are eligible to join so you can be part of bp’s success.

Disclaimer

This is a high\-level summary only of terms and current discretionary benefits applicable to certain roles. Some rewards, benefits and policies are at managers’ discretion and vary depending on where you work within the business. All terms subject to contract and all discretionary benefits subject to policy and eligibility.