Customer Experience and Digital Marketing Associate

• *Location**: Our office is located near Cochin Shipyard

• *About Us:** We are an early\-stage fashion\-tech startup bridging traditional craftsmanship with modern technology. We specialize in made\-to\-order clothing, crafted by our network of skilled tailors and embroidery workers in India, and sold primarily to the US and Canadian markets. We operate two brands: **organolinen.com (@organolinen)**, our sustainable clothing label, and fitsall.ai, our custom sizing software.

• *About the Role:** You will be the voice of Organolinen! This role focuses on helping our US\-based customers find their perfect fit and ensuring order details are flawless before production begins.

• *What You Will Do:**

• Answer customer chats, emails and WhatsApp messages in clear, friendly English, with AI tools to help you write.
• Keep customers updated on their orders and help with sizing questions, exchanges and returns.
• Photograph finished products in our office using a light box and phone, following a fixed shot list, and do basic color correction.
• Upload photos and update product pages on our online store (we train you on Shopify), and help improve the website.
• Send photos and short videos to our social media team and support our digital marketing.
• Cover orders and dispatch when the operations person is away.

• *Who We Are Looking For:**

• Clear communication and good thinking. You will write to customers in North America every day with help from AI writing tools, so care and judgment matter more than perfect English.
• A learner: curious about fashion, e\-commerce and digital tools, and happy to pick up new skills.
• Experience in customer support, retail, hotel front desk, or any customer\-facing job is a plus. Freshers are welcome.
• Comfortable with a smartphone camera and simple photo editing apps (Canvam Snapseed, Lightroom mobile or similar). (Nice to do: mention what phone you currently use in the job application)
• Organized, punctual and dependable.

• *Schedule, Growth \& Perks:**

• ₹12,000 per month base, paid on or before the 5th of every month, rising to ₹13,500 after a successful 6\-month probation.
• Commission on sales you close through our website live chat.
• Monthly bonuses for attendance, new skills learned, and company sales, plus a summer loyalty bonus.
• 30 days off a year: 15 paid vacation days, 7 medical leave days and 8 flexible public holidays.
• Working hours 9:00 am to 5:00 pm IST, or an earlier shift (our current team works 7:30 am to 3:30 pm). Some daily overlap with our management in Canada (Pacific time) is needed.
• 100% in the office for the first 6 months of training; a hybrid option may be available after that.
• Training in e\-commerce, customer service for international customers, product photography and AI tools.
• Startup culture: you learn several parts of the business, work directly with the founder, and grow with the company, with the opportunity to be considered for a future employee stock option plan as we grow.
• Written appointment letter and 30 days' notice period.

• *Our Hiring Process:**

• Apply on Indeed with your resume.
• A first interview on Zoom.
• At least one in\-person interview at our office.

Job Types: Full\-time, Fresher

Pay: ₹12,000\.00 \- ₹14,000\.00 per month

Benefits

• Flexible schedule
• Paid time off
• Work from home

Application Question(s)

• What is your current status? (Working, Student, Job Hunting)
• Are you currently based in or near Kochi, Kerala?
• Are you available to work from our Ravipuram, Kochi office at least 3 days a week?
• What is your salary expectation?

Work Location: In person