Customer Experience Associate

We are seeking a dynamic and customer\-focused individual to join our team as a Customer Experience Professional.

• *Responsibilities**

• Resolve customer queries, complaints or requests on daily basis
• Build and maintain productive relationships with customers, communicating daily in a professional and courteous manner.
• Gather valuable customer feedback and collaborate with Product, Sales, and Marketing teams to improve our offerings.
• Escalate complex customer issues to relevant stakeholders for timely resolution.
• Track the quantity and quality of queries handled to ensure productivity and efficiency.
• Engage in cold calling to reach out to potential clients for gathering feedback on our offering.

• *Skills Required**

• Minimum of **6 months of work experience** in customer support or a related field.
• Impeccable communication skills, both verbal and written.
• Patience and the ability to handle challenging customer interactions.
• Experience with CRM tools is a plus.
• Basic proficiency in Excel/Google Sheets.
• Active listening skills to understand customer needs.
• Empathy towards customers to ensure a positive customer experience.
• Strong email writing skills.

• *About Wellversed**

Wellversed owns and operates a portfolio of nutrition brands to empower people to attain their most optimal state of wellness. Our brands like Wellcore, YouWeFit, Ketofy, Zero Sugar, and Dynamite \- enable people to unlock their performance potential and live healthier lives. The brands are made available to our customers through an omni\-channel approach including our own eCommerce portal (www.wellversed.in).

Location : Gurgaon, Haryana

Job Type: Full\-time

Pay: ₹250,000\.00 \- ₹500,000\.00 per year

Ability to commute/relocate

• Gurugram, Haryana: Reliably commute or planning to relocate before starting work (Required)

Application Question(s)

• Would you be able to come for a face to face interview in Gurgaon?

Experience

• Customer service: 1 year (Preferred)

Language

• English (Preferred)
• Hindi (Preferred)

Work Location: In person