Customer Experience Executive

• *CUSTOMER EXPERIENCE EXECUTIVE**

• *ABOUT US**

Vutto is a full\-stack, phygital platform transforming the used two\-wheeler market in India. We combine certified online listings with offline retail experience, in\-house refurbishment, warranty support, and end\-to\-end documentation to deliver a seamless and trustworthy experience.

• *ABOUT THE ROLE**

We are looking for a Customer Experience Executive to handle customer queries, provide support, and ensure a smooth customer experience. The ideal candidate should have excellent communication skills, patience, and a customer\-first mindset.

• *KEY RESPONSIBILITIES.**

• Handle inbound and outbound customer calls, emails, or chats
• Resolve customer complaints and provide appropriate solutions
• Maintain records of customer interactions and transactions
• Follow up with customers to ensure issue resolution
• Provide accurate information about products/services
• Escalate complex issues to the relevant department
• Maintain a positive and professional attitude toward customers

• *KEY REQUIREMENT**

• Strong verbal and written communication skills
• Good problem\-solving abilities
• Basic computer knowledge (MS Office, CRM tools)
• Ability to handle pressure and manage time effectively
• Active listening and interpersonal skills
• Minimum qualification: 12th pass / Graduate (preferred)

• *WHY JOIN US?**

• Competitive pay
• Exciting opportunity to be part of high paced start\-up.
• Great work culture.
• Health benefits
• Flexible work timings

Pay: ₹23,000\.00 \- ₹25,000\.00 per month

Benefits

• Health insurance
• Provident Fund

Work Location: In person