Customer Experience Manager

• *Job Summary**

We are seeking a motivated and customer\-focused Telecaller / Customer Experience Executive to handle customer interactions, provide product or service information, resolve queries, and ensure a positive customer experience. The ideal candidate should possess excellent communication skills, patience, and a customer\-centric attitude.

• *Key Responsibilities**

• Make outbound and receive inbound calls from customers.
• Address customer inquiries, concerns, and complaints professionally.
• Provide accurate information about products, services, and company policies.
• Follow up with customers regarding pending issues or service requests.
• Maintain detailed records of customer interactions in CRM systems.
• Generate leads and schedule appointments when required.
• Escalate complex issues to the appropriate department.
• Achieve daily, weekly, and monthly performance targets.
• Collect customer feedback and share insights with management.
• Ensure high levels of customer satisfaction and retention.

• *Required Skills \& Qualifications**

• Minimum qualification: 12th Pass / Graduate (preferred).

• *Preferred Experience**

• 0–2 years of experience in telecalling, customer service, BPO, or customer support.
• Freshers with strong communication skills may also apply.
• Excellent verbal communication skills in English and local language(s).
• Good listening and interpersonal skills.
• Basic computer knowledge and familiarity with CRM software.
• Ability to handle customer objections and resolve issues effectively.
• Strong problem\-solving and multitasking abilities.
• Positive attitude and customer\-focused approach.

• *Key Performance Indicators (KPIs)**

• Call handling efficiency.

• *Working Conditions**

• Full\-time position.
• Rotational shifts (if required).
• Office\-based or work\-from\-home depending on company policy.

• *Salary Range**

• ₹10,000 – ₹15,000 per month (depending on experience, location, and company.

• *Job Title Alternatives:**

• Customer Support Executive
• Customer Care Executive
• Customer Experience Associate
• Telecalling Executive
• Customer Relationship Executive (CRE)
• Call Center Executive

• *Contact us at**

• 7889638238

Pay: ₹10,000\.00 \- ₹18,000\.00 per month

Work Location: In person