Customer Experience Specialist (WhatsApp & Voice)

We are a growing brand looking for an exceptional Customer Experience Specialist. While you will be working out of our premium showroom, **95% of your role will be digital**—managing our customers via WhatsApp Business, phone calls, and emails.

We are not looking for a standard retail executive; we are looking for a highly efficient digital communicator who can handle multiple chats simultaneously, de\-escalate customer issues, and represent our brand with flawless English and Hindi.

• *Key Responsibilities:**

• Manage high volumes of customer inquiries, primarily through WhatsApp Business and phone calls.
• Draft relatable customer messages to comfort them.
• Occasionally assist with walk\-in customers in the showroom if required.

Must\-Have Requirements

• Minimum 2\+ years in Chat \& Voice Customer Support. (Experience with E\-commerce, D2C brands)
• Flawless written and spoken English, and fluent conversational Hindi.
• WordPress and WhatsApp Web experience.

• *SCREENING FORM**:\- (Those who haven't filled will be directly rejected)

Perks of Joining Us

• Fixed day shift with stable working hours (No night shifts or rotational BPO hours).Work in a premium, professional environment.Highly competitive salary for the right candidate.

Pay: ₹22,000\.00 \- ₹27,000\.00 per month

Benefits

• Paid time off

Application Question(s)

• A customer demands a return after our 30\-day policy expires. Draft a short, polite WhatsApp reply denying the return but keeping them loyal. NO AI
• List the CRM or support tools you know. Put your current city in ALL CAPS at the very end of your answer
• Tell me about a time in your previous job where YOU made a mistake that upset a customer. What was the mistake, and how did you fix it?

Language

• English (Required)
• Hindi (Required)

Work Location: In person