bp is recruiting a full-time Customer Experience Team Leader for their Pune Division, Maharashtra, India. The role operates as a BPO Team Leader with a专注 on elevating customer satisfaction metrics. Responsibilities include managing a team handling customer interactions, optimizing service protocols, analyzing feedback, and driving improvements to meet organizational goals. The leader will foster a customer-centric culture, train staff on best practices, and resolve escalated issues while adapting to regional market dynamics. Excellent communication, motivational skills, and the ability to balance team performance with customer expectations are critical. This position supports bp's commitment to superior engagement in the energy sector through effective team leadership.