Customer Onboarding Executive - Vertoz

• *Job Information**
• ------------------

• Industry IT Services
• Date Opened 11/03/2026
• Job Type Business Development
• Work Experience 1\-3 years
• City Navi Mumbai
• State/Province Maharashtra
• Country India
• Zip/Postal Code 400708
• *Job Description**
• ------------------

• *What we want:**

We are looking for a Customer Onboarding Executive to join our team. You will own the onboarding of new customers in our internal system, from application received to account live, within agreed turnaround times.

• *Who we are:**

Vertoz (NSEI: VERTOZ), an AI\-powered MadTech and CloudTech Platform offering Digital Advertising, Marketing and Monetization (MadTech) \& Digital Identity, and Cloud Infrastructure (CloudTech) caters to Businesses, Digital Marketers, Advertising Agencies, Digital Publishers, Cloud Providers, and Technology companies. For more details, please visit our website here

• *What you will do:**

• Review new customer applications and supporting documents (KYC, business proof, tax and billing details) for completeness and accuracy.
• Process each case in the system: update status, record decisions and reasons, and move it through the approval workflow.
• Coordinate with sales, finance, compliance and support to close missing information and approvals quickly.
• Communicate with customers by email and phone on pending documents and next steps.
• Flag suspicious, incomplete or non\-compliant cases to your manager; never activate without required checks.
• Keep customer records clean and audit\-ready; fix data errors and duplicates.
• Track turnaround time and pending cases, and share a daily or weekly status report.
• Report system bugs and suggest process improvements to the product and tech teams.

### **Requirements**

• Graduate in any stream; 1–3 years in customer onboarding, operations, back\-office or KYC processing.
• High attention to detail and accuracy in data entry and document checking.
• Clear written and spoken English; professional customer communication.
• Comfortable with web\-based systems, MS Excel or Google Sheets, and email tools.
• Ability to follow checklists and SOPs, meet SLAs and escalate on time.

• *Good to have**

• Experience with CRM or billing tools such as HubSpot or WHMCS.
• Background in domains, hosting, SaaS or ad\-tech customer operations

### **Benefits**

• No dress codes
• Flexible working hours
• 5 days working
• 24 Annual Leaves
• International Presence
• Celebrations
• Team Outings