Customer Operations Executive

Voice Analyst \| US Voice Process

eClerx is looking for enthusiastic and customer\-focused professionals to join our US Voice Process team in Chandigarh. If you have strong communication skills we would love to hear from you!

Position: Voice Analyst

Location: Chandigarh (Work from Office)

Shifts: Rotational shifts including evenings, weekends, and holidays

Key Responsibilities

Handle incoming calls from customers in a professional and courteous manner.

Understand customer needs by actively listening and asking relevant questions.

Provide accurate information regarding products and services.

Address customer concerns with empathy and effective problem\-solving.

Maintain detailed records of customer interactions and inquiries.

Stay updated on company products, services, and industry best practices.

Requirements

Excellent verbal and written communication skills in English.

Freshers and experienced candidates are welcome to apply.

Strong multitasking, time management, and problem\-solving abilities.

Comfortable working from office in Chandigarh.

Basic computer knowledge and familiarity with CRM systems is preferred.

Education

Bachelor’s degree in any discipline (preferred).

Compensation \& Benefits

In\-Hand Salary: ₹23,100 (including night shift allowance)

Additional Benefits: ✔ Double pay on National Holidays \+ compensatory off

✔ Subsidized company cab/bus facility

✔ Medical insurance ₹2 Lakh \+ accidental cover ₹5 Lakh (ESIC included)

✔ Referral bonus up to ₹7,500

✔ Monthly \& quarterly performance rewards

✔ Mobile recharge reimbursement up to ₹1,000/month

✔ 24 paid leaves \+ 11 holidays \+ 2 weekly offs

Interested candidates can share their resume at

Ankita.pant@eclerx.com or for the Faster response call 7208032272\.

Pay: ₹20,000\.00 \- ₹23,100\.00 per month

Benefits

• Health insurance
• Paid sick time
• Paid time off

Ability to commute/relocate

• Chandigarh, Chandigarh: Reliably commute or willing to relocate with an employer\-provided relocation package (Required)

Education

• Bachelor's (Required)

Language

• English (Required)

Location

• Chandigarh, Chandigarh (Preferred)

Shift availability

• Night Shift (Required)

Work Location: In person