Customer Relation Executive

Key Responsibilities

• Respond to customer inquiries via phone, email, chat, or in person.
• Resolve customer complaints and issues promptly and professionally.
• Build and maintain strong customer relationships.
• Follow up with customers to ensure satisfaction after service or purchase.
• Maintain accurate customer records and update CRM systems.
• Coordinate with internal departments to resolve customer concerns.
• Gather customer feedback and provide insights to management.
• Support customer retention and loyalty initiatives.
• Explain products, services, policies, and procedures to customers.
• Prepare reports on customer interactions and service performance.