Customer Relationship Executive

• *Customer Relationship Executive**

• *Company:** BMW KUN Exclusive
• *Job Location:** Ambattur, Chennai
• *Work Mode:** Work from Office
• *Working Days:** 6 Days a Week

• *About the Role**

Are you passionate about customer engagement, relationship management, and delivering premium customer experiences? Join BMW KUN Exclusive and be part of a dynamic team representing one of the world's leading luxury automotive brands.

We are looking for a proactive, customer\-focused, and well\-organised professional to manage customer relationships, coordinate sales follow\-ups, monitor customer satisfaction, and ensure a seamless experience throughout the customer journey.

• *Roles \& Responsibilities**

• **Customer Relationship Management:** Build and maintain strong customer relationships by delivering professional, timely, and personalised communication.

· **Customer Follow\-ups:** Handle inbound customer calls and make outbound calls to prospective and existing customers to follow up on enquiries, test drives, bookings, ensuring timely communication and a seamless customer experience throughout the sales journey.

• **Lead Management:** Coordinate with the sales team to track customer enquiries, monitor lead progress, and ensure timely follow\-ups and updates in the CRM system.
• **Appointment Coordination:** Schedule and confirm customer appointments for showroom visits, test drives, sales consultations, and other customer interactions.
• **CRM Data Management:** Maintain accurate customer records, update enquiry status, record call activities, and ensure data accuracy and CRM compliance.
• **Sales Support:** Work closely with the sales team to support lead conversion, customer retention, referral opportunities, and repeat business.
• **Reporting \& Compliance:** Prepare daily activity reports, maintain follow\-up records, monitor pending activities, and ensure adherence to internal processes and timelines.
• **Premium Customer Experience:** Represent BMW KUN Exclusive with professionalism, courtesy, and a strong commitment to customer satisfaction.

• *Desired Candidate Profile**

• Excellent verbal communication and interpersonal skills.
• Strong customer\-handling, follow\-up, and coordination abilities.
• Basic computer knowledge and proficiency in MS Office.
• Experience with CRM software, customer service, telecalling, or automotive sales support will be an added advantage.
• Ability to manage multiple customer interactions and meet daily targets.
• Positive attitude, professional telephone etiquette, and a customer\-first mindset.
• Freshers with excellent communication skills and a willingness to learn may also apply.

• *Perks \& Benefits**

• **Performance\-Based Incentives**
• **Provident Fund (PF)**
• **Mediclaim / Health Insurance**
• Opportunity to work with a premium luxury automotive brand.
• Professional learning and career growth opportunities.

• *Apply now and take the next step in your career with BMW KUN Exclusive!**

Pay: ₹9,600\.00 \- ₹32,000\.00 per month

Benefits

• Health insurance
• Paid sick time
• Provident Fund

Ability to commute/relocate

• Ambattur, Chennai, Tamil Nadu: Reliably commute or planning to relocate before starting work (Required)

Experience

• Customer relationship management: 2 years (Required)

Work Location: In person