Customer Relationship Executive

• *Customer Relationship Executive (CRE) – Job Description**

• Manage customer enquiries through calls, emails, WhatsApp, and walk\-ins.
• Build and maintain strong relationships with prospective and existing clients.
• Understand customer requirements and recommend suitable interior solutions.
• Coordinate appointments between clients and the design/sales team.
• Follow up on leads and convert enquiries into qualified business opportunities.
• Maintain accurate customer records in the CRM system.
• Ensure timely response to all customer queries and service requests.
• Coordinate with design, production, and installation teams for smooth project execution.
• Provide regular project updates to clients throughout the execution process.
• Handle customer feedback, concerns, and complaints professionally.
• Ensure high levels of customer satisfaction and post\-sales support.
• Prepare quotations, proposals, and customer documentation as required.
• Assist customers with product selection, specifications, and service information.
• Track project milestones and communicate delivery timelines to clients.
• Coordinate site visit schedules and client meetings.
• Generate daily, weekly, and monthly customer interaction reports.
• Maintain complete confidentiality of customer and company information.
• Support sales targets through effective customer relationship management.
• Identify opportunities for repeat business and customer referrals.
• Ensure adherence to company policies and customer service standards.
• Maintain professional communication across all customer touchpoints.
• Resolve customer issues promptly by coordinating with internal departments.
• Monitor pending customer requests and ensure timely closure.
• Assist in preparing customer contracts and order documentation.
• Verify customer information and maintain accurate project records.
• Build long\-term customer loyalty through proactive engagement.
• Collaborate with cross\-functional teams to enhance customer experience.
• Ensure proper documentation of customer interactions and follow\-ups.
• Represent the company with professionalism, integrity, and a customer\-first approach.
• Perform additional customer service and coordination responsibilities assigned by the management.

Pay: ₹14,000\.00 \- ₹25,000\.00 per month

Benefits

• Cell phone reimbursement
• Flexible schedule
• Health insurance
• Provident Fund

Work Location: In person