Customer Relationship Executive

We are looking for a customer\-focused and enthusiastic **Customer Relationship Executive (CRE)** to manage customer interactions, follow up with leads and existing customers, and ensure a positive customer experience throughout the sales and after\-sales journey.

• *Key Responsibilities:**

• Handle customer enquiries through calls, WhatsApp, and other communication channels.
• Follow up with prospective and existing customers.
• Coordinate with the sales team to ensure timely customer responses.
• Maintain accurate customer records and follow\-up details.
• Schedule and coordinate customer appointments and test drives.
• Handle customer feedback, queries, and complaints professionally.
• Support customer retention and relationship\-building activities.
• Conduct follow\-up calls after vehicle delivery to ensure customer satisfaction.
• Coordinate with service and other departments whenever required.
• Prepare daily/weekly customer follow\-up and conversion reports.
• Maintain confidentiality and accuracy of customer information.

• *Requirements:**

• Graduate in any discipline.
• 0–3 years of experience in automobile, customer service, sales, or a related field preferred.
• Good communication and interpersonal skills.
• Customer\-oriented attitude with strong follow\-up skills.
• Basic knowledge of MS Office and CRM software.
• Ability to work effectively in a team.
• Malayalam and English communication skills are preferred.

Pay: From ₹20,000\.00 per month

Work Location: In person