Customer Relationship Executive (CRE)

• *Summary**

Rita Suzuki is seeking a professional, high\-caliber **Customer Relationship Executive (CRE)** to join our dealership operations in Angul. The primary objective of this role is to act as the primary liaison between the dealership and its clientele, driving customer satisfaction, managing inquiry lifecycles, and fostering long\-term brand equity in accordance with Maruti Suzuki standards.

• *Key Responsibilities \& Essential Functions**

• **Client Engagement \& Direct Support:** Serve as the primary point of contact for clients, ensuring a professional welcome, identifying vehicle or service requirements, and facilitating efficient routing to the appropriate departments.
• **Database \& Lead Lifecycle Management:** Maintain comprehensive records of customer inquiries, test\-drive schedules, and follow\-up activities within the Dealer Management System (DMS).
• **Post\-Transaction \& Satisfaction Tracking:** Execute structured post\-delivery and post\-service follow\-up protocols, capturing structured feedback to ensure compliance with service level agreements (SLAs).
• **Retention \& Outreach Initiatives:** Coordinate customer engagement programs, including service interval reminders, promotional campaign notifications, and key lifecycle follow\-ups to maintain active customer retention rates.
• **Cross\-Functional Collaboration:** Partner closely with Sales, After\-Sales, and Insurance teams to eliminate operational bottlenecks and ensure a seamless end\-to\-end customer journey.
• **Reporting \& Escalation:** Compile and submit structured daily and weekly performance, feedback, and escalation reports to line management for operational evaluation.

• *Qualifications \& Competency Requirements**

• **Education:** Possession of a recognized Bachelor’s Degree (Graduation) in any stream.
• **Experience:** 1 to 2 years of proven client management or customer relationship experience, ideally within an automotive dealership environment.
• **Communication:** Proficiency in verbal and written communication in Odia, Hindi, and professional working English.
• **Technical Proficiency:** Competency in Microsoft Office operations (particularly Excel and Word) along with familiarity with CRM platforms or enterprise software systems.
• **Professional Conduct:** Demonstrated problem\-solving capabilities, attention to corporate protocol, meticulous record\-keeping, and high standards of personal presentation.

Pay: ₹10,000\.00 \- ₹15,000\.00 per month

Work Location: In person