Customer Relationship Executive (CRE- Fresher) at Klicpic — Bengaluru | Apply 2026 | 3rangaK
Customer Relationship Executive (CRE- Fresher)
Full-timevia indeed
Job Description
Job description
1\. **Handling Customer Inquiries**
- Responding to customer questions via phone, email, live chat, or social media.
- Providing accurate, valid, and complete information.
2\. **Resolving Issues**
- Troubleshooting service issues.
- Escalating complex problems to higher\-level support or other departments.
- Following up to ensure resolution and customer satisfaction.
3\. **Maintaining Customer Records**
- Logging all interactions in a customer relationship management (CRM) system.
- Updating customer accounts with service information and outcomes.
4\. **Product and Service Knowledge**
5\. **Improving Customer Experience**
- Identifying trends or recurring issues and reporting them to management.
- Suggesting improvements to processes, FAQs, or support content.
6\. **Achieving Performance Metrics**
- Meeting KPIs such as response time, resolution time, and customer satisfaction scores (CSAT).
- Managing high\-volume contact efficiently while maintaining quality service.
Benefits
- *Work Location: In person**
Pay: ₹25,000\.00 \- ₹30,000\.00 per month
Benefits
Education
- Higher Secondary(12th Pass) (Preferred)
Language
- Kannada, Telugu (Preferred)
Job Overview
- Job type
- Full-time
- Work mode
- On-site
- Location
- Bengaluru
- Posted
- 2d ago
- Source
- Indeed