We are seeking a customer-focused and proactive Customer Relationship Executive for our bus travel operations team. The executive will ensure a seamless customer experience before, during, and after travel. Responsibilities include conducting pre-boarding confirmation calls to passengers to verify travel details, boarding points, reporting times, and special requirements, making post-travel feedback calls to gather insights and measure satisfaction, managing customer complaints, resolving travel-related issues, and responding to inquiries through phone and email to maintain high satisfaction levels. The ideal candidate will have excellent communication skills, a problem-solving attitude, and the ability to handle customer interactions professionally in a dynamic environment, contributing to overall service quality and customer loyalty.
Infosys BPM · Jaipur, Rajasthan, India