Customer Relationship Executive

Job Role – Customer Relationship Executive (CRE)

• *Company:** Vinfra Projects
• *Position:** Customer Relationship Executive (CRE)
• *Employment Type:** Full\-Time

Job Summary

Vinfra Projects is looking for an enthusiastic and customer\-focused Customer Relationship Executive (CRE) to manage client communications, support the sales team, and ensure excellent customer service throughout the project lifecycle. The ideal candidate should possess strong communication skills in **Hindi and English** and be capable of building long\-term relationships with customers across India.

Key Responsibilities

• Handle inbound and outbound customer calls professionally.
• Respond to customer enquiries through phone, email, and WhatsApp.
• Follow up with prospective clients generated through marketing campaigns and enquiries.
• Coordinate meetings between clients and the sales team.
• Maintain regular communication with customers regarding quotations, project updates, and payment follow\-ups.
• Record customer interactions and update the CRM/database accurately.
• Coordinate with the design, estimation, production, and project teams to provide timely information to customers.
• Resolve customer concerns promptly and escalate technical issues to the relevant department.
• Prepare daily, weekly, and monthly customer follow\-up reports.
• Build and maintain strong customer relationships to improve customer satisfaction and repeat business.
• Assist in collecting customer feedback after project completion.
• Support sales and marketing activities whenever required.

Qualifications

• Bachelor's degree in any discipline.
• Freshers and experienced candidates are welcome to apply.

Preferred Skills

• Excellent communication skills in **Hindi and English** (mandatory).
• Malayalam will be an added advantage.
• Good interpersonal and customer\-handling skills.
• Basic computer knowledge (MS Office, Email, Excel).
• Experience using CRM software is preferred.
• Ability to multitask and work in a fast\-paced environment.
• Positive attitude with strong problem\-solving skills.

Key Competencies

• Customer relationship management.
• Excellent verbal and written communication.
• Active listening and negotiation skills.
• Team coordination.
• Time management and organizational skills.
• Professional telephone etiquette.

What We Offer

• Competitive salary and performance incentives.
• Career growth opportunities.
• Professional training and skill development.
• Friendly and collaborative work environment.
• Opportunity to work with clients across India.

Job Type: Full\-time

Pay: ₹9,642\.17 \- ₹30,482\.41 per month

Benefits

• Cell phone reimbursement

Work Location: In person