Customer Relationship Executive - Voice Process

• *CUSTOMER RELATIONSHIP EXECUTIVE**

AyurVAID Hospitals, an Apollo Hospitals group of companies, is a leading chain of hospitals and clinics providing Ayurveda based medical care. Now in its 20th year of operations, AyurVAID is in the process of rapid scale\-up and looking to expand its CRM team.

We are looking for smart individuals who have had at least 1\-3 years of relevant experience in handling inbound and outbound calls and managing call data on a CRM tool.

This is an immediate requirement.

• *Job Description:**

· Answer/Respond to inquiries received through Website, Phone calls and Web Chat

· Handle calls (inbound \& outbound), respond to chats and emails addressing patient queries with highest quality standards.

· Work in a target oriented environment in accordance to pre\-defined compliance processes \& policies.

· Collect relevant details of the patient (data entry) and update the same in CRM platform.

· Provide relevant doctor information and book appointments accordingly.

· Co\-ordinate with all the AyurVAID centers to ensure smooth execution of all the created appointments till closure.

· Ensure tracking \& closure of all scheduled appointments.

· Ownership of all the assigned leads for timely action leading to Consultations.

· Manage and own set of patients for all follow\-up consultations.

· Maintain customer satisfaction ratings based on explicit set criteria.

· Attend mandatory training sessions to stay updated on company policy changes.

• *Desired Candidate Profile:**

· Preferably a Science Graduate

· Minimum 1 years of customer service experience (preferably in healthcare domain)

· Excellent interpersonal \& communication skills

· Strong computer skills

· High level of professionalism

· Strong problem\-solving abilities

· Candidates living within 10 km radius of JP Nagar and can join immediately preferred

• *Work Schedule:**

· Office timings: 7am – 8pm (all days)

· Shift timings: 9 hours daily (6 days a week)\- may be rotated

. Languages: English, Hindi, Tamil/Kannada/ Malayalam

Incentives applicable

Job Types: Full\-time, Permanent

Pay: ₹24,000\.00 \- ₹30,000\.00 per month

Benefits

• Paid sick time
• Paid time off
• Provident Fund

Ability to commute/relocate

• JP Nagar III Phase, Bengaluru, Karnataka: Reliably commute or planning to relocate before starting work (Preferred)

Application Question(s)

• Are you ok for Rotational shifts? (No night shifts)
• What is Current CTC?
• What is your Expected CTC?
• We need to fill this position urgently, will you be able to join immediately?

Experience

• Customer service: 1 year (Preferred)

Language

• English, Hindi, Kannada/Tamil/Malayalam (Preferred)

Work Location: In person