Customer Relationship Executive

• *Key Responsibilities**

• **Customer Engagement \& Retention:** Professional management of premium, walk\-in, and repeat customers to establish positive brand relationships and drive referrals.
• **After\-Sales Support:** Oversee end\-to\-end after\-sales journeys, tracking fulfillment benchmarks like deliveries, installations, and service requests.
• **Escalation Resolution:** Manage and swiftly resolve customer complaints and queries across email, phone, and digital touchpoints to maintain high satisfaction scores.
• **CRM Data Optimization:** Maintain up\-to\-date, accurate customer profiles, logs, and purchase lifecycle records within our CRM database system.
• **Cross\-Functional Synergy:** Partner actively with Sales, Logistics, Finance, and Product teams to eliminate friction points in the client journey.
• **Revenue Upselling:** Strategically identify opportunities to cross\-sell or upsell relevant high\-quality electronic products and accessories during customer interactions.

Pay: ₹20,000\.00 \- ₹30,000\.00 per month

Work Location: In person