- *Job Description – CRM Executive**
- *Company:** Aashi Jewels
- *Department:** Customer Relationship Management (CRM)
- *Position:** CRM Executive
- *Experience Required:** 1–5 Years (Jewellery Industry Preferred)
- *Job Type:** Full\-Time**Location:** Surat, Gujarat
- *phone** : 6355173131
Aashi Jewels is seeking a dedicated and customer\-focused **CRM Executive** to manage customer relationships, order coordination, and client communication. The ideal candidate should have prior experience in the jewellery industry and a strong understanding of **Gati Software** for order processing, customer management, and reporting.
- Manage and maintain customer records and databases.
- Handle customer inquiries, complaints, and service requests professionally.
- Coordinate with Sales, Production, Dispatch, and Accounts departments for smooth order execution.
- Track customer orders and provide timely updates.
- Generate and maintain CRM reports through Gati Software.
- Follow up with customers regarding orders, payments, and deliveries.
- Ensure accurate data entry and record maintenance.
- Build and maintain strong relationships with existing customers.
- Support customer retention and satisfaction initiatives.
- Prepare daily, weekly, and monthly CRM reports for management.
- Experience in the **Jewellery Manufacturing Industry**.
- Good working knowledge of **Gati Software**.
- Strong communication and customer\-handling skills.
- Ability to coordinate with multiple departments.
- Proficiency in MS Excel, Word, and Email.
- Strong organizational and problem\-solving abilities.
- Attention to detail and accuracy in data management.
- *Educational Qualification**
- Graduate in Commerce, Business Administration, Marketing, or any relevant field.
- Additional CRM or customer service certifications will be an advantage.
- Minimum 1–5 years of experience in CRM, Customer Service, or Order Management.
- Jewellery industry experience is mandatory/preferred.
- *Preferred Candidate Profile**
- Positive and professional attitude.
- Strong follow\-up and coordination skills.
- Ability to work under pressure and meet deadlines.
- Team player with customer\-centric approach.
Department Head
- *Join Aashi Jewels and become a part of a growing team committed to excellence in customer satisfaction and service.**
Phone :6355173131
Pay: ₹20,000\.00 \- ₹40,000\.00 per month
Work Location: In person