Customer Relationship Manager (CRM)

• *About the Role**

We are looking for a **Customer Relationship Executive** who is passionate about building meaningful client relationships and delivering exceptional customer experiences. In this role, you will work closely with our customers, helping them get the most value from Com.Bot's AI\-powered solutions, addressing their queries, and ensuring their overall satisfaction.

As a key part of our Customer Success team, you will act as the bridge between customers and the company, understanding client needs, resolving concerns, and fostering long\-term relationships. This role is ideal for someone who enjoys interacting with people, solving problems, and creating positive customer experiences in a fast\-paced AI \& SaaS environment.

• *What You'll Do**

• Build and maintain strong relationships with customers through regular calls, WhatsApp, email, and virtual meetings.
• Understand customer requirements and help them maximize the value of our AI and automation solutions.
• Onboard new customers and guide them through product adoption.
• Proactively engage with customers to improve satisfaction, retention, and long\-term success.
• Address customer concerns and coordinate with internal teams for timely resolution.
• Gather customer feedback and share insights with product and business teams.
• Identify opportunities for upselling and cross\-selling relevant products and services.
• Monitor customer engagement and take proactive steps to reduce churn.
• Maintain accurate customer records and interactions in the CRM.

• *Who You Are**

• Experience in Customer Success, Customer Relationship Management, Account Management, Inside Sales, or a similar client\-facing role.
• Excellent verbal and written communication skills in English.
• Strong problem\-solving skills with a customer\-first mindset.
• Ability to build trust and maintain long\-term professional relationships.
• Comfortable using CRM software and business communication tools.
• Highly organized with good time management skills.
• Experience in SaaS, AI, CRM, or technology products is preferred.

• *What We Offer**

• Competitive salary with performance\-based incentives.
• Opportunity to work in a fast\-growing AI \& SaaS company.
• Supportive, collaborative, and growth\-oriented work environment.
• Continuous learning, mentorship, and career development opportunities.
• Direct exposure to founders and experienced leadership.
• Opportunity to make a real impact on customer success and business growth.

• *WHY COM.BOT?**

Com.Bot is an **Official Meta Business Partner** helping businesses automate customer support, sales, and marketing through AI, WhatsApp Automation, CRM, and business automation solutions.

Joining Com.Bot means working with innovative technology, serving businesses across India and global markets, and building a rewarding career in one of the fastest\-growing industries. Whether you're an early\-career professional or an experienced relationship manager, you'll have the opportunity to grow with a company that values learning, ownership, and customer success.

• *ABOUT COM.BOT**

Com.Bot is an AI\-powered SaaS company specializing in WhatsApp Automation, CRM, AI Chatbots, and business automation solutions. We help businesses improve customer engagement, automate repetitive processes, and increase sales using cutting\-edge technology. As an Official Meta Business Partner, we are committed to delivering reliable, scalable, and innovative solutions to clients worldwide.

• *Pay:** ₹15,000\.00 – ₹40,000\.00 per month

• *Benefits:**

• Performance Incentives
• Paid Time Off
• Professional Training \& Development
• Career Growth Opportunities

• *Education:**

Bachelor's (Preferred)

• *Language:**

English (Preferred)

• *Work Location:** In person (Vesu, Surat)

Pay: ₹15,000\.00 \- ₹45,000\.00 per month

Work Location: In person