Customer Relationship Manager (CRM)

• *Company Details:**
• *Who we are:** Shakti Group was incorporated in 2005\. The Company was formed to develop well\-designed, competitively priced Real Estate across Prime Locations of the Mumbai Metropolitan Region (MMR). Shakti Group is a pre\-eminent focused Real estate company with a large, well\-balanced portfolio comprising residential, commercial and Logistics. We've gained a good reputation in Real estate; because we deliver a service that provides integrity, professionalism and peace of mind to our clients. For more details, please visit our website .

• *Company Website:**

• *Company Address:**

Shakti Group\- 915, Lodha Business District \-2,

Lodha Supremus, Kolshet Road, Thane West – 400607

• *Job Description:**
• *What You will do:**

• Lead the CRM department for residential and commercial redevelopment projects.
• Ensure smooth execution of all post\-sales activities from booking to possession and registration.
• Supervise the preparation and execution of allotment letters, agreements, registrations, cancellation letters, transfers, and related documentation.
• Monitor collections, receivables, demand letters, receipts, and payment follow\-ups.
• Drive collection targets and ensure healthy cash inflows.
• Review daily and monthly MIS reports and implement corrective actions for target achievement.
• Handle customer escalations, settlement cases, penalties, refunds, and bounced cheque matters.
• Coordinate with banks and financial institutions for project approvals and home loan disbursement support.
• Ensure customer satisfaction through timely issue resolution and effective communication.
• Monitor Voice of Customer (VOC) initiatives and improve service standards.
• Streamline CRM operations through process improvements and reporting systems.
• Ensure ERP data accuracy and regular updates.
• Generate and review MIS reports related to collections, customer demographics, transfers, escalations, and project status.
• Support Sales and Business Development teams with customer insights and operational assistance.
• Coordinate with Legal, Accounts, Projects, HR, Admin, and other departments for seamless workflow.
• Train, guide, and mentor CRM executives and team members to achieve departmental goals.
• Conduct periodic audits of documentation and customer records.

• *Requirements:**

• Graduate in any discipline (MBA preferred)
• 5 \- 10 years of CRM experience in Real Estate.
• Strong understanding of real estate compliance and documentation.
• Excellent team handling and leadership skills.
• Strong collection management and customer servicing abilities.
• Proficiency in MIS reporting, ERP systems, and data management.
• Strong communication, coordination, and problem\-solving skills.

• *Benefits:**

• Flexible working hours
• Annual Leaves
• National Presence
• Celebrations
• Team outings
• Diwali Bonus

• *Shift Timing: 10 AM \- 7 PM**

• *Please feel free to reach out at 9892804621\.**

Pay: ₹600,000\.00 \- ₹1,000,000\.00 per year

Benefits

• Provident Fund

Work Location: In person