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Furlenco is a different furniture company. We enable the urban Indian to live better today in
their homes, by giving them award\-winning furniture and home decor with a basket of access to rent, buy, sell and buy back. All of our furniture is designed in\-house by experts. We don’t just give furniture. We provide decor, accessories and appliances as well. We have launched our first ever offline stores so that one can furnish their entire home, room or corner without traversing multiple stores or websites !
We are seeking a talented and motivated Retention Sales Specialist to join our team. The primary responsibility of this role is to engage with existing customers, understand their needs, and develop strategies to retain their business. The Retention Sales Specialist will leverage strong communication skills, persuasive techniques, and a deep understanding of our products/services to effectively renew subscriptions, upsell additional offerings, and increase customer revenue and loyalty.
1\. Proactively engage with existing customers through various channels including phone calls, emails, and virtual meetings to understand their needs and address any concerns.
2\. Develop and maintain strong relationships with customers, serving as their primary point of contact for all retention\-related inquiries.
3\. Collaborate with cross\-functional teams including customer support, product development, and marketing to ensure customer satisfaction and identify opportunities for retaining and upselling.
4\. Utilize CRM systems and other sales tools to track customer interactions, forecast retention rates, and monitor progress towards sales targets.
5\. Identify and address customer objections, demonstrating the value proposition of our products/services and overcoming barriers to renewal.
6\. Prepare and present compelling proposals, contracts, and pricing options tailored to each customer’s specific needs and budget.
7\. Stay informed about our offerings, industry trends, competitor offerings, and market dynamics to effectively position our products/services and maintain a competitive edge.
8\. Continuously seek feedback from customers to identify areas for improvement and drive initiatives to enhance the overall customer experience.
● Industry competitive salary packages with benefits
● Exposure working with some of the best minds in the industry.
● A positive work atmosphere that encourages collaboration and holistic development
● We provide a comprehensive insurance cover for you and your family.
Pay: ₹35,000\.00 \- ₹40,000\.00 per month
Work Location: In person