Customer Service Analyst

• *Skill required:** Language Translation \- Customer Service

• *Designation:** Customer Service Analyst

• *Qualifications:**Any Graduation

• *Years of Experience:**3 to 5 years

• *Language \- Ability:**Spanish \- Expert

• *About Accenture**

Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com

• *What would you do?** • It involves addressing inquiries, resolving issues, and ensuring customer satisfaction to build and maintain positive relationships • It involves addressing inquiries, resolving issues, and ensuring customer satisfaction to build and maintain positive relationships. • Customer service refers to the assistance and support provided by a business or organization to its customers before, during, and after a purchase or use of a product or service.

• *What are we looking for?** • • Should be proficient in Spanish Written and Reading skills being prioritized with an ability to grasp things quickly. Please look for resources with prior BPO, Customer Operations, Medical or Pharma Operations background • • Preferred Skill set: Prior HR Operations experience • •Shift: US shift EST, PST also might be required depending on business requirements • • Working Mode : 100Percent RTO in BDC7C

• *Roles and Responsibilities:** • In this role you are required to do analysis and solving of lower\-complexity problems. • Your day to day interaction is with peers within Accenture before updating supervisors. • In this role you may have limited exposure with clients and or Accenture management. • You will be given moderate level instruction on daily work tasks and detailed instructions on new assignments. • The decisions you make impact your own work and may impact the work of others. • You will be an individual contributor as a part of a team, with a focused scope of work. • Please note that this role may require you to work in rotational shifts

Any Graduation