Customer Service Associate-Voice

• *Skill required:** Language Translation \- Customer Service

• *Designation:** Customer Service Associate

• *Qualifications:**BCom

• *Years of Experience:**1 to 3 years

• *Language \- Ability:**French \- Expert

• *About Accenture**

Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com

• *What would you do?** French collections. Calls and emails to collector to follow up on debts and dispute resolutions. NA Customer service refers to the assistance and support provided by a business or organization to its customers before, during, and after a purchase or use of a product or service. It involves addressing inquiries, resolving issues, and ensuring customer satisfaction to build and maintain positive relationships.

• *What are we looking for?** •Account Management •Accounts Receivable (AR) •Accounts Receivable Ledger Maintenance •Ability to establish strong client relationship •Ability to manage multiple stakeholders •Ability to meet deadlines •Ability to perform under pressure •Negotiation skills

• *Roles and Responsibilities:** •In this role you are required to solve routine problems, largely through precedent and referral to general guidelines • Your expected interactions are within your own team and direct supervisor • You will be provided detailed to moderate level of instruction on daily work tasks and detailed instruction on new assignments • The decisions that you make would impact your own work • You will be an individual contributor as a part of a team, with a predetermined, focused scope of work • Please note that this role may require you to work in rotational shifts

BCom