Customer Service Associate

**About Us**

WisdmLabs is a leading web development company that offers quality products and services. It is also one of the biggest

organizations in India that work with WordPress and open source technologies. We have a young, vibrant team thatʼs driven by our

values and mission. Our goal is to be a company that builds simple solutions that delight customers. And to reach that goal, we believe our people are our biggest asset. We are always on the lookout for committed, motivated individuals to join our team. So, if you want to be part of a fast\-growing company that has immense learning opportunities and a razor\-sharp focus on customer success, weʼd love to hear from you.

• *Job Description:**

We are seeking a dynamic and focused Customer Service Associate with 0 \- 6 months of experience to join our Edwiser team. The team is working on building new products to tap into potential new opportunities for our company. This role offers a unique opportunity to deliver excellent customer support by addressing inquiries, managing orders, and resolving issues efficiently. The ideal candidate will be detail\-oriented, client\-centric, and expert at collaboration in a cutting\-edge tech environment.

• *Location**: Remote(Located in Pune)

• *Type:** Full\-Time Position

• *Experience Level**: 0\-2 years of experience.

• *Responsibilities:**

• Gain expertise in WisdmLabs products.
• Handle customer emails to provide information, process orders, and address complaints.
• Maintain accurate records of interactions, inquiries, and actions taken.
• Follow up on customer requests to ensure resolution and satisfaction.
• Escalate unresolved issues or special requests to appropriate teams.
• Collaborate with clients to gather requirements and communicate them to product managers.
• Act as a liaison between clients and software developers for seamless delivery.

• *What's in store for you?**

Besides developing a thorough understanding of the digital marketing landscape, the selected candidate will also learn about/research e\-commerce, brainstorm, and provide creative solutions.

• *Requirements:**

• Ability to handle customer interactions and coordinate with teams for efficient service delivery.
• Strong communication skills, both verbal and written.
• Excellent listening and presentation skills.
• Problem\-solving attitude
• Good to have: Familiarity with CRM systems and customer support tools.
• Freshers with excellent written \& oral communication can apply.
• Comfortable with remote work and flexible hours.

• *Qualifications:**

• Currently pursuing or recently completed a degree in Business, Marketing, Communications, or a related field.
• Previous experience in customer service/client\-facing roles is a plus.
• Eagerness to solve problems and work collaboratively.
• Interest in technology and SaaS products is highly desirable.

• *Recruitment Process:**

• *Round 1**

The candidate will have to undergo an aptitude test and answer specific questions to help us evaluate innovative thinking processes, language skills, and logic. Based on the test and the candidate's answers, the CV will be shortlisted for the next round.

• *Round 2**

On clearing the first round, the candidate will be scheduled for the final interview. After completion of this round, the candidate will be notified of the result via call or email in 1\-2 days.

• *Why Join Us?**

• Opportunity to work on exciting projects with a talented team.
• Continuous learning and professional development opportunities.
• Friendly and inclusive work environment.
• Competitive salary and benefits package.
• Chance to make a real impact and grow your career.
• 5 days working (Saturday \& Sunday week\-off)
• Remote working

Pay: From ₹15,000\.00 per month

Benefits

• Cell phone reimbursement
• Flexible schedule
• Health insurance
• Paid sick time
• Paid time off
• Provident Fund

Application Question(s)

• Explain one mobile app or website you use regularly and what you like/dislike about its customer experience.
• How soon can you join us if you get selected?
• This job is for candidates from Maharashtra with 0\-6 months of work/internship experience and the salary maximum is 400000/\- annually only.

Kindly mention YES/NO if you acknowledge it.

• What is your total work experience?

Education

• Bachelor's (Required)

Language

• English (Required)

Work Location: Remote