Customer Service Coordinator

• *Job Description – Service Coordinator**

• *Position:** Service Coordinator
• *Department:** Service / Customer Support
• *Location:** Ghitorni Delhi.
• *Employment Type:** Full\-Time

• *Job Summary**

We are looking for a responsible and organized **Service Coordinator** to coordinate service activities, communicate with customers, and ensure timely completion of service requests.

• *Key Responsibilities**

• Coordinate daily service requests and customer complaints.
• Communicate with customers regarding service schedules and updates.
• Coordinate with service engineers/technicians for site visits.
• Prepare and maintain service reports, job sheets, and records.
• Follow up on pending service requests until closure.
• Schedule service calls and allocate them to technicians.
• Maintain customer and service\-related data in Excel/Google sheet
• Prepare daily/weekly service status reports.
• Coordinate with the Sales, and Service, when required.
• Handle customer queries professionally and provide timely updates.
• Ensure proper documentation of completed service jobs.

• *Required Skills**

• Good communication and coordination skills.
• Basic knowledge of **MS Office, especially MS Excel, Google sheet.**
• Good follow\-up and time\-management skills.
• Ability to handle multiple service requests.
• Professional and polite communication with customers.
• Good written and spoken English/Hindi.

• *Qualification**

• *Graduate / Diploma in any relevant field.**

• *Preferred Experience**

Experience in **Service Coordination, Customer Support, Back Office, or Administration** will be preferred.

• *Salary**

• *₹16,000 – ₹22,000 per month**, depending on experience and skills.

Pay: ₹17,000\.00 \- ₹20,000\.00 per month

Work Location: In person