Customer Service Coordinator

• *Key Responsibilities:**

· Process After Market Orders (AMO), Warranty Replacement Orders, and Free of Cost (FOC) orders received from the CFT team.

· Coordinate with Planning and Dispatch teams to ensure timely material dispatch as per company procedures.

· Ensure all order\-related activities comply with company policies and guidelines.

· Apply for Certificates of Origin (COO) for various countries through trade portals.

· Follow up with the Finance team to complete and approve COO documentation.

· Obtain freight quotations from forwarders and finalize logistics partners.

· Coordinate with freight forwarders from vehicle placement to final dispatch.

· Manage end\-to\-end export documentation and ensure materials are dispatched smoothly from the factory.

· Update EDBMS entries in the bank portal and ensure timely closure of records.

· Maintain and update Order Trackers in Plant Daily Management (DM).

· Update Internal Department Daily Management (DM) trackers regularly.

· Arrange courier dispatch of completed export documents to customers.

· Track courier shipments and ensure successful delivery.

· Handle and respond to queries from the CFT team related to AMO, Warranty, and FOC orders.

Pay: ₹25,000\.00 \- ₹30,000\.00 per month

Benefits

• Food provided
• Health insurance
• Life insurance
• Provident Fund
• Work from home

Work Location: In person