Customer Service Coordinator

• *Role : Customer Service Coordinator**

• *Designation : Executive**

• *Qualification : Bachelor’s degree in Chemistry, Chemical Engineering, Business**

• *Administration, or Commerce (Science/Chemistry background preferred for chemical**

• *handling context).**

• *Experience : 5\+ years of experience in sales coordination, sales support, or order execution,**

• *ideally within the chemical, petrochemical, or specialty materials industry.**

• *Role Overview**

• *The Customer Service Coordinator acts as the central operational hub for the**

• *fluorochemicals commercial team. He / She oversee the order\-to\-delivery lifecycle for**

• *industrial and specialty fluorochemical products (e.g., refrigerants, fluoropolymers, or**

• *performance fluids), handle client inquiries, and ensure strict compliance with chemical**

• *handling, export\-import (Exim) regulations, and dispatch protocols.**

• *Key Responsibilities :**

• *1\. Order Processing \& Sales Administration**

• * Order Entry: Log and process commercial and sample sales orders in ERP/SAP**

• *systems with high precision regarding tonnage, grade, and packaging specifications.**

• * Quotations \& Pricing: Prepare formal price quotations, proforma invoices, and**

• *contract renewals in coordination with Sales Managers.**

• * Order Tracking: Track open orders from production/warehouse allocation to final**

• *delivery at the client’s facility, resolving any transit or stock bottlenecks.**

• *2\. Logistics, Compliance \& Documentation**

• * Regulatory \& Safety Papers: Coordinate the issuance and sharing of Material Safety**

• *Data Sheets (MSDS), Certificates of Analysis (CoA), and hazardous goods transport**

• *documentation.**

• * Exim \& Dispatch Coordination: Work closely with EXIM, warehouse, and freight**

• *forwarders to schedule tankers, cylinders, or drum shipments.**

• * Sample Management: Manage dispatch requests for technical evaluation samples,**

• *tracking lab approvals and client feedback loops.**

• *3\. Customer \& Stakeholder Communication**

• * Client Liaison: Serve as a primary point of contact for routine customer inquiries,**

• *delivery schedules, order updates, and complaint logging.**

• * Cross\-Functional Alignment: Connect daily with production planning, quality control,**

• *and finance/accounts receivable to align product availability and credit/payment**

• *terms.**

• * Payment \& Collections Follow\-up: Monitor customer account receivables, track**

• *pending payments, and assist in issuing credit/debit notes.**

• *4\. Reporting \& Data Management**

• * CRM \& Databases: Maintain clean, up\-to\-date customer records, pricing tiers, and**

• *active pipeline entries in the system.**

• * MIS \& Reports: Generate daily, weekly, and monthly sales reports, dispatch status**

• *sheets, inventory tracking logs, and sales forecasts.**

• *Required Skills**

• * Technical Knowledge:**

• *o Familiarity with ERP systems (SAP/Oracle) and advanced Microsoft Excel**

• *(VLOOKUP, Pivot Tables).**

• *o Basic understanding of chemical dispatch compliance, CoAs, and export\-**

• *import documentation.**

• * Soft Skills:**

• *o Strong attention to detail (critical for chemical grades and quantities).**

• *o Clear verbal and written communication skills.**

• *o Problem\-solving mindset under tight dispatch or plant\-delay pressures.**

• *o Good Interpersonal \& Presentation Skills**

Pay: ₹25,000\.00 \- ₹30,000\.00 per month

Benefits

• Flexible schedule
• Health insurance
• Life insurance
• Paid sick time
• Paid time off
• Provident Fund

Work Location: In person